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Former Member's avatar
Former Member
4 years ago

1Password extension in Safari and Menu bar in Mac not working

Hi all, As the title says I cannot get 1Passwords in the browser or the in the menu bar to work. The extension is installed and turned on (this is a fresh install too). This is on Safari with abso...
browser extension
Former Member's avatar
Former Member
4 years ago

Hey @AnaRose ,

Sounds like 1Password in Safari is unable to communicate with the desktop app for some reason. Can you please try this:

  1. Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit 1Password Completely".
  2. Quit Safari by right clicking its icon in the Dock and selecting "Quit".
  3. Open and unlock 1Password.
  4. Open Safari and test if it is working properly now.

In case it still doesn't respond to your clicks, please send us a diagnostics report to support+x@1password.com so we can investigate this issue better.
Here's how to generate a diagnostics report: https://support.1password.com/diagnostics/