1Password for Safari Will Not Unlock Unless I Connect 1Password / 1Password for Safari

Hello, Joelc. Thank you for writing in.

The 1Password Extension integrates with the 1Password desktop app through a feature known as Shared Lock State. This functionality ensures that when you log into the app, you're automatically logged into the extension as well, streamlining your experience by eliminating the need for separate sign-ins.

In the 1Password desktop app, this option is Connect with 1Password in the browser; in the 1Password extension, it's Integrate this extension with the 1Password desktop app. If both options are enabled, they should communicate with each other.

Based on what you shared, it sounds like the 1Password desktop app is having trouble communicating with the 1Password browser extension on one of your devices. However, if you'd like to unlock the 1Password extension independently from the 1Password desktop app, you can toggle off the Integrate this extension with the 1Password desktop app option.

If you'd like to troubleshoot the communication issue, please send us some information to support+forum@1Password.com. With your email, please include the following:

• A link to this thread: https://1password.community/discussion/149349
• Your forum username: Joelc
• A diagnostics report from the 1Password desktop app and the 1Password extension on the MBP M4:
• First, please recreate the issue you are experiencing.
• Generate a diagnostic report from the 1Password app and the 1Password extension using the steps here -> How to send a 1Password diagnostics report
• Attach both files to your email.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and ensure it has reached the right place. Thank you!

-Evon