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more_cowbell's avatar
more_cowbell
Dedicated Contributor
12 months ago
Solved

Blank square appears on screen when clicking on "Open 1Password"

Is this just me? I can't enter password from the extension path. Just get black screen. 1Password Version: 8.10.32 Extension Version: 2.23.3 OS Version: Win11 Browser: Edge
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
11 months ago

more_cowbell and phne

Our team has received a few other reports of the issue and we're investigating this behaviour. For the time being, you might be able to workaround the issue without having to turn off app integration by following these steps in the desktop app:

  1. Open and unlock 1Password 8.
  2. In the top left, click ⋮ > Settings > Advanced.
  3. Uncheck the option to Use Hardware Acceleration.
  4. Fully quit and restart the app with Ctrl + Q or by right clicking the icon in the system tray > Quit.
  5. Relaunch 1Password and test whether you can still reproduce the black window.

Let me know if that helps. 🙂

-Dave

ref: dev/core/core#29932

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Is this just me? I can't enter password from the extension path. Just get black screen.

\n\n

\n\n
\n\n

1Password Version: 8.10.32
\nExtension Version: 2.23.3
\nOS Version: Win11
\nBrowser: Edge

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Is this just me? I can't enter password from the extension path. Just get black screen.

\n\n

\n\n
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1Password Version: 8.10.32
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\nOS Version: Win11
\nBrowser: Edge

"},"Conversation:conversation:103497":{"__typename":"Conversation","id":"conversation:103497","solved":true,"topic":{"__ref":"ForumTopicMessage:message:103497"},"lastPostingActivityTime":"2025-04-10T12:43:16.214-07:00","lastPostTime":"2025-04-10T12:43:16.214-07:00","unreadReplyCount":26,"isSubscribed":false},"ModerationData:moderation_data:103497":{"__typename":"ModerationData","id":"moderation_data:103497","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMDM0OTctNDQyMWk2QkE4QUQwMTFDOUU0MDBF?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS0xMDM0OTctNDQyMWk2QkE4QUQwMTFDOUU0MDBF?revision=1","title":"ecfttv9wwnr4.png","associationType":"BODY","width":984,"height":760,"altText":null},"Revision:revision:103497_1":{"__typename":"Revision","id":"revision:103497_1","lastEditTime":"2024-05-15T11:04:33.000-07:00"},"AcceptedSolutionMessage:message:103504":{"__typename":"AcceptedSolutionMessage","id":"message:103504","conversation":{"__ref":"Conversation:conversation:103497"},"author":{"__ref":"User:user:55"},"revisionNum":1,"uid":103504,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:103497"},"subject":"Re: Blank square appears on screen when clicking on \"Open 1Password\"","moderationData":{"__ref":"ModerationData:moderation_data:103504"},"body":"

more_cowbell and phne

\n\n

Our team has received a few other reports of the issue and we're investigating this behaviour. For the time being, you might be able to workaround the issue without having to turn off app integration by following these steps in the desktop app:

\n\n
    \n
  1. Open and unlock 1Password 8.
    2. \n
  2. In the top left, click ⋮ > Settings > Advanced.
    3. \n
  3. Uncheck the option to Use Hardware Acceleration.
    4. \n
  4. Fully quit and restart the app with Ctrl + Q or by right clicking the icon in the system tray > Quit.
    5. \n
  5. Relaunch 1Password and test whether you can still reproduce the black window.
    6. \n
\n\n

Let me know if that helps. 🙂

\n\n

-Dave

\n\n

ref: dev/core/core#29932

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"203","postTime":"2024-05-23T11:30:04.000-07:00","lastPublishTime":"2024-05-23T11:30:04.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":97},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:103497/message:103504","readOnly":false,"editFrozen":false,"body@stringLength":"1158","rawBody":"

and

\n\n

Our team has received a few other reports of the issue and we're investigating this behaviour. For the time being, you might be able to workaround the issue without having to turn off app integration by following these steps in the desktop app:

\n\n
    \n
  1. Open and unlock 1Password 8.
    2. \n
  2. In the top left, click ⋮ > Settings > Advanced.
    3. \n
  3. Uncheck the option to Use Hardware Acceleration.
    4. \n
  4. Fully quit and restart the app with Ctrl + Q or by right clicking the icon in the system tray > Quit.
    5. \n
  5. Relaunch 1Password and test whether you can still reproduce the black window.
    6. \n
\n\n

Let me know if that helps. 🙂

\n\n

-Dave

\n\n

ref: dev/core/core#29932

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