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Forum Discussion

nciiis's avatar
nciiis
Occasional Contributor
12 months ago

Browser extension not unlocking even when app is unlocked

Recently, probably when I updated to Mac OS 14.4, something happened that prevented me from unlocking my vaults with the browser extension, so now I need to copy and paste all the time rather than us...
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
12 months ago

Hello nciiis! 👋

I'm sorry to hear that 1Password isn't working properly with your browser. It sounds like communication between the 1Password extension in your browser and the 1Password for Mac app has broken down. To fix this please do the following:

  1. Close all open web browsers.
  2. Right-click on the 1Password icon at the top of your Mac's screen and then click Quit 1Password Completely. Wait until the icon disappears.
  3. Double-click on 1Password from your Mac's Applications folder.
  4. Open your web browser.

If that doesn't fix the issue then I recommend upgrading to 1Password 8 as that is the latest version that has been tested with macOS 14.4: Upgrade to 1Password 8

-Dave