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snoringelephant's avatar
snoringelephant
Contributor
7 months ago

Bug: chase.com - chrome extension fails to show 1password icon in login entry boxes

When using chase.com (personal or business) and the chrome extension is properly logged in, the 1password icon and dropdown list does not appear. Sometimes, if I close the browser and restart it, ...
browser extension
1P_Evon's avatar
1P_Evon
Icon for 1Password Team rank1Password Team
7 months ago

Hello, snoringelephant. Thank you for reaching out.

Our team was investigating an issue on secure.chase.com where the Inline menu would intermittently appear. However, I am no longer able to recreate this problem. Can you check if the issue occurs in a different browser? If not, can you test 1Password in the browser using an incognito window?

  1. In Chrome, right-click the 1Password icon in Chrome's toolbar and select Manage Extension.
  2. Turn on Allow in Incognito.
  3. Click the customize button ( ⋮ ) in Chrome's toolbar and select New Incognito Window.

Let me know how that goes.

-Evon