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Forum Discussion
snoringelephant
7 months agoContributor
Bug: chase.com - chrome extension fails to show 1password icon in login entry boxes
When using chase.com (personal or business) and the chrome extension is properly logged in, the 1password icon and dropdown list does not appear.
Sometimes, if I close the browser and restart it, ...
snoringelephant
7 months agoContributor
Thank you for your interest and your reply.
The same thing happens when I open a new Chrome Incognito window. I opened the incognito window, clicked on the chrome extension and selected the chase.com website (Open and Fill) from the extension dropdown. After the webpage comes up and I place the focus of my cursor in the 'Username' or 'Password' fields, the 1password icon does not appear and there is no dropdown.
Interestingly enough, I tried the same thing on Safari (v17.6 - 19618.3.11.11.5 & extension v8.10.44.34) and the 'Username' and 'Password' values were filled in.... however the 1password icon and dropdown only appears on the 'Password' field. When I click in the 'Username', there is no 1password icon or dropdown...only in the 'Password' field.
On Safari:
When the cursor is in the 'Username' field:
When the cursor is in the 'Password' field:
Thanks again.