Chrome extension authentication issue on Chromebook

Hi moblgrl,

I’m sorry that you’re running into trouble when using 1Password on your Chromebook. I’ve split your comment into a new thread so that we can focus on what you’re seeing on your Chromebook. Since the Chromebook only supports our browser extension the issue that you’re running into will be different from the issue in the other thread.

May I confirm some details of your 1Password extensions settings so I can get a better understanding of the issue? Please open Chrome and unlock 1Password there. Then, right-click (ctrl + click) on the 1Password icon and select Settings. Can you check the followings:

• Under the "General" section, do you have the "Integrate this extension with the 1Password desktop app" option enabled?
• Under the "Security" section, do you have the "Automatically lock 1Password" option deselected?
• Under the "About" section, can you confirm the version number of the extension?
• May I confirm if you have MFA enabled for your 1Password account? If so, can you tell me if it is Duo 2FA?

I know that this is a lot of questions but they’ll help me to better understand the situation and work towards a solution that will get everything working again on your end. I look forward to hearing from you.

-Kevin