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Forum Discussion

System's avatar
System
Super Contributor
2 years ago

Chrome extension authentication issue on Chromebook

This discussion was created from comments split from: Why does 1Password keep locking me out?.
browser extension
kevin_li's avatar
kevin_li
Icon for 1Password Team rank1Password Team
2 years ago

Hi moblgrl,

Thanks for the additional info. That's super helpful.

I can confirm you're experiencing a known issue we're investigating and the info you provided will help our developers to find the fix. Thank you again.

While waiting for the fix to be released, I'd like to offer a potential workaround:

  1. Open your browser and unlock 1Password in the browser.
  2. Right-click (ctrl + click) the 1Password icon the in toolbar and select "Settings".
  3. Go to the "Security" section.
  4. Enable the "Automatically lock 1Password" and set the idle time to your preferences.

Turning on the auto-lock settings in the extension might help to prevent the authentication issue. Can you give it a try and let me know how it goes?

Looking forward to your update.

-Kevin

ref: dev/core/core#27421