Forum Discussion

break80's avatar
break80
Frequent Contributor
4 years ago

Dell login missing from 1Password Extension

My Dell.com login information does NOT come up in 1Password Extension in Chrome, but does come up in the 1Password on my desktop. What is the problem? 1Password Version: 7.9.828 Extension ...
browser extension
Nhat_Nguyen's avatar
Nhat_Nguyen
Icon for 1Password Team rank1Password Team
4 years ago

Hello break80,

Can you please open the 1Password desktop app > Select your Dell login item > Edit > Scroll down to "Display" and let me know if the box next to "never display in browser" is ticked?

If not, can you share a screenshot of the item you see in the app and what happens when you go to your website and search for it in the 1Password extension? You can find instructions on creating a screenshot on your platform from here: https://www.take-a-screenshot.org/.

Please remember to cover all your personal information before sending me a screenshot.