Forum Discussion

break80's avatar
break80
Frequent Contributor
4 years ago

Dell login missing from 1Password Extension

My Dell.com login information does NOT come up in 1Password Extension in Chrome, but does come up in the 1Password on my desktop. What is the problem? 1Password Version: 7.9.828 Extension ...
browser extension
Nhat_Nguyen's avatar
Nhat_Nguyen
Icon for 1Password Team rank1Password Team
4 years ago

I am happy to hear that creating a new login item put things back on track, and thank you for the screenshots. I can say the Dell login item you saved in 1Password is a password item and not a regular login item, and that is why you see a genetic key icon instead of Dell's icon.

Also, it seems like you still have 1Password 7 for your computer, so I recommend updating 1Password 8 from here: https://1password.com/downloads. After installing the new 1Password app, you can download 1Password for your browser from here: https://1password.com/downloads => scroll down to "Get 1Password in your browser" and select a browser.