Desktop/extension sync

@jareha,

Just as a few housekeeping things, I've split your posts off into a separate thread, and I'd also like to apologize for the spam filter. I was in the process of sending my reply when you had posted your duplicate.

It seems like you were previously having issues with 1Password in the browser that going through all the troubleshooting steps a week or so resolved, but now came back, is that correct? In that case, our best bet to figure out what exactly is causing the shared lock state to be inconsistent would be collecting some data from your device, as well as the date and time when shared lock state didn't work so we can reference the two separate logs and compare. First, we'll need a Diagnostics Report from your Mac:

Sending Diagnostics Reports (Mac)

In addition to the Diagnostics Report, we'll also need an extension console log from Firefox:

Save a console log for 1Password in your browser

Attach the diagnostics report and the console log to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread:
• Your forum username: jareha
• The date & time the problem occurred

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!