Desktop/extension sync

Hello @jareha,

I thank you for sending us a diagnostics report and the browser's logs. We can continue the issue there and update the results here. That said, let me do my best to clarify some points regarding your 2a., 3a. and 3c feedback.

2a. Keyboard shortcut customization

The 1Password in the browser and the desktop app are different products with different shortcuts that function differently. However, by default, you can still use "Cmd+\" to fill your website or open the 1Password inline menu if you have more than one login item for your website. If that doesn't work for you, please let me know, and we can resolve it via email.

2b. Keyboard shortcut does nothing

Using "Cmd+Period" should open the 1Password popup menu for you. However, sometimes another extension or application uses the same shortcut, or the browser does not register 1Password's shortcut when it is first installed. In this case, please try these steps to reassign the combination to see if it makes a difference.

Right-click the 1Password icon in the browser toolbar > Settings > Shortcuts > Change on the Extensions page > reassign "Cmd+Period" again or Change it to something else.

3a. Changing vaults

By default, 1Password should automatically suggest the correct items you might need for your website, and it is best to leave it to work with all vaults. However, if you want to access your vaults faster, you can try these steps to do that using keyboard shortcuts.

Press "Cmd+perios" to open the 1Password popup menu > Press "Cmd+D" to open Vaults and select your vault there.

3b. Selected vaults syncing

The 1Password app and the 1Password in the browser are different products that work separately hence they don't share the same settings. The 1Password desktop app is the best place to manage your data, while the 1Password in the browser is best for saving and filling your websites.

3c. “All Vaults”
Also, “All Vaults” is unique between the two.

To ensure that we are on the same page, please send me a screenshot of the issue on your computer? That will help me go a long way. You can find instructions on how to create a screenshot on your platform from here: https://www.take-a-screenshot.org/. Please remember to cover all your personal information before sending me a screenshot.

ref: ZZB-65213-747