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Forum Discussion
Re: What justifies the huge subscription price increase?
I've been a family customer since the beta and signed up under the launch special plan which was billed as guaranteed for life. But I just got the same email as a lot of other people warning me that the price will increase in March. Was this sent in error or are you altering our deal, and I should pray you don't alter it further?
6 Replies
Thanks Blake for clarifying.
I received the email as well, but I assumed it was just sent to all users. I seem to remember getting them in the past as well, but my price has not gone up. As of right now, I have a renewal coming up in April and my upcoming invoice still has the original launch price.
I'm a launch customer too, and I also recall it being guaranteed for life - but I can't find documentation of that anywhere, now that I'm looking. All I see is that they guaranteed 2GB of storage and 2 extra users for life, not the price. Do you have record of the price guarantee?
I just spent quite a while going through my emails and cross referencing blog posts on archive.org, and sadly, extra storage and 2 extra users is all that's guaranteed.
I'll be leaving if they don't honor the launch special. $48 to $72 a year is nuts, especially considering the time with 1Password before these subscriptions even existed.
