Forum Discussion

francislavoie's avatar
francislavoie
Occasional Contributor
4 years ago

Extension crashes in Firefox when trying to autofill

When trying to autofill from the login form, nothing happens, and then when I click on the extension button in the top-right tray, it asks me to log in again. It works fine though, when clicking t...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
4 years ago

Thank you for the prompt response francislavoie.

At this point, I think it would be useful if we could take a closer look at some logs and what may be going wrong. Can you possibly send over the console log from your browser as well as a diagnostics report from your computer:

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!