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Forum Discussion
Firefox extension always requires password - fingerprint recognition not working
Each time I get to a login page, I'm prompted to "Press the 1Password icon in your browser's toolbar to unlock". When I click on the icon, I'm always required to enter my full password - there's no f...
1P_Evon
1Password Team
1Password TeamHey @robertworrall,
Thank you for contacting us. I'm sorry to hear about the trouble, it sounds like there might be a communication issue between the 1Password extension and the desktop app.
First, can you check to see if there are any pending updates to Firefox? -> Update your browser.
To confirm that 1Password in your browser is properly integrated, can you confirm the settings for 1Password:
- Right click the 1Password icon in your browser toolbar and select "Settings".
- Under General, make sure “Integrate with 1Password app” is enabled.
If it says "There are problems connecting", trying toggling this option off then on again. Under Security, it should show “Manage security settings in the 1Password app”.
Looking forward to hearing back from you.
-Evon
