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Forum Discussion
Firefox extension always requires password - fingerprint recognition not working
Each time I get to a login page, I'm prompted to "Press the 1Password icon in your browser's toolbar to unlock". When I click on the icon, I'm always required to enter my full password - there's no f...
1P_Evon
1Password Team
1Password TeamThanks for the additional information.
We will need to dig a little further to see why the extension is having issues connecting with the app.
I recommend sending an email to support+forum@1Password.com so that our support team can help you.
With your email please include:
- A link to this thread: https://1password.community/discussion/142757
- Your forum username: robertworrall
After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.
We look forward to assisting you further, @robertworrall
-Evon
