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Forum Discussion
Firefox extension on macOS not prompting for TouchID
I'm using 1Password 8.7.0 on macOS 12.3.1. I have enabled TouchID in 1Password > Security > Touch ID and it works fine. When I open the 1Password app, the system prompts me for my fingerprint and the...
Hey @smammy !
I'm sorry for the issue you've bumped into. This certainly isn't how 1Password is supposed to work, and I apologize for any inconvenience.
It sounds like 1Password in the browser and the 1Password app are having a little trouble communicating. I'd recommend trying the following steps to see if it helps to bring things back into function:
- Right-click the 1Password icon in the browser toolbar and click 'Settings'.
- Scroll down to "Integrate with 1Password app" at the end of General section and toggle it off.
- Scroll down to "Accounts & vaults".
- Sign out of your account and Sign in again.
After that, please give your computer a restart to ensure no pending process prevents 1Password from connecting with the browser. Once your computer turns back on, continue with the following:
- Open and sign into the 1Password desktop app.
- Then go ahead and re-open the web browser and turn on the "Integrate with 1Password app" option again.
If that doesn't work, let us know and we can grab some diagnostics from you, and get you into support to dig deeper.
Cheers 🙂
