Forum Discussion

Former Member

3 years ago

Firefox extension wants to log directly into website, not talk to app?

browser extension

1P_Dave

Moderator

3 years ago

Hello @chartier! 👋

I'm sorry to hear that 1Password isn't working properly with your browser. It sounds like communication between the 1Password extension in your browser and the 1Password for Mac app has broken down. To fix this please do the following:

Close all open web browsers.
Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
Double-click on 1Password from your Mac's Application folder.
Open your web browser.

Let me know if that fixes the issue. 🙂

-Dave

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extension wants to log directly into website, not talk to app?","id":"message:68142","revisionNum":1,"repliesCount":4,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:68142"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:68142"},"body@stripHtml({\"truncateLength\":200})":" Hey everyone! Got a strange issue here: 1P8 on Mac (website, not MAS) talks to the Safari extension fine. But when I install the Firefox extension, it wants me to log directly into the website instea...","body@stringLength":"454","rawBody":"

Hey everyone! Got a strange issue here: 1P8 on Mac (website, not MAS) talks to the Safari extension fine. But when I install the Firefox extension, it wants me to log directly into the website instead of talking to the installed app. Is this expected behavior? Seems weird. Thanks for your help.

\n\n

1Password Version: 8.9.4
\nExtension Version: 2.3.8
\nOS Version: macOS 13.0
\nBrowser:_ Firefox

\n","kudosSumWeight":0,"postTime":"2022-10-31T15:30:08.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:68142_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":138},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

\n\n

1Password Version: 8.9.4
\nExtension Version: 2.3.8
\nOS Version: macOS 13.0
\nBrowser:_ Firefox

"},"Conversation:conversation:68142":{"__typename":"Conversation","id":"conversation:68142","solved":false,"topic":{"__ref":"ForumTopicMessage:message:68142"},"lastPostingActivityTime":"2022-12-01T21:46:26.000-08:00","lastPostTime":"2022-12-01T21:46:26.000-08:00","unreadReplyCount":4,"isSubscribed":false},"ModerationData:moderation_data:68142":{"__typename":"ModerationData","id":"moderation_data:68142","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:68142_1":{"__typename":"Revision","id":"revision:68142_1","lastEditTime":"2022-10-31T15:30:08.000-07:00"},"ForumReplyMessage:message:68143":{"__typename":"ForumReplyMessage","id":"message:68143","conversation":{"__ref":"Conversation:conversation:68142"},"author":{"__ref":"User:user:55"},"revisionNum":1,"uid":68143,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Firefox extension wants to log directly into website, not talk to app?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:68143"},"parent":{"__ref":"ForumTopicMessage:message:68142"},"body":"

Hello @chartier! 👋

\n\n

Close all open web browsers.
Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
Double-click on 1Password from your Mac's Application folder.
Open your web browser.

\n\n

Let me know if that fixes the issue. 🙂

\n\n

-Dave

","body@stringLength":"667","rawBody":"

Hello @chartier! 👋

\n\n

Close all open web browsers.
Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
Double-click on 1Password from your Mac's Application folder.
Open your web browser.

\n\n

Let me know if that fixes the issue. 🙂

\n\n

-Dave

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