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Forum Discussion

Former Member's avatar
Former Member
2 years ago

Multiple Sign-in Requirement

I use 1Password on Windows 11 in a Chrome browser. Within the last month or so, I've been repeatedly prompted to sign into the web account even though I've already signed into the Chrome extension. ...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
2 years ago

Hey @JLarm,

I'm sorry for the trouble. It seems like there may be something preventing 1Password in Chrome from connecting to your 1Password app. Ithink it would be useful if we could take a closer look at some logs and what may be going wrong.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

@elkinsf

Can you attach a screenshot of the auto lock settings you have set?

Thank you!