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Forum Discussion

mtissington's avatar
mtissington
New Contributor
2 years ago

new Browser + App unlock = big fail

I am using latest public realease of the Firefox browser extension and 1Password app for mac. The recent update(s) has created an unlock nightmare. I'm in the browser and need to fill login & p...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
2 years ago

Hey mtissington,

I'm sorry for the trouble.

Can you check the following setting for me:

  1. Open and unlock your 1Password desktop app
  2. Click on your account in the top left hand corner and choose Settings
  3. Under General make sure ‘Keep 1Password in the menu bar’ is ticked.

Can you also check if the 1Password desktop app is allowed to run in the background?

  1. Click the 1Password icon in the menu bar and select “Quit”.
  2. Right-click your browser in your dock and select “Quit”.
  3. Click the Apple icon at the top left of your screen and select “System Settings”.
  4. Click “General” > “Login items”.
  5. Ensure 1Password is enabled under ‘Allow in background’.

Let me know how you get on and if this improves things at all.