Forum Discussion

Gordon101's avatar
Gordon101
Frequent Contributor
3 years ago

Odd Login Presented

My Quicken software was corrupted and I had to reinstall. One part of this process was re-entering my login & password for each credit card so I can download credit card transactions. I have not be...
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1P_David's avatar
1P_David
Icon for 1Password Team rank1Password Team
3 years ago

Hi Gordon101,

I'm sorry to hear that you're unable to locate your Bank of America item. If you're having trouble finding an item, you can search for it using the 1Password searchbar. Could you let us know if you're able to locate the item this way?

Additionally, the grey dropdown suggestion seen in the attached screenshot appears to be caused by iCloud Keychain autofill suggestions, which can appear in Safari when enabled. If you're not looking to use iCloud Keychain, you can disable iCloud Keychain suggestions using the following steps:

  1. Open Safari.
  2. Click "Safari" in the top menu bar on your Mac.
  3. Select "Settings" (or "Preferences" if on an older version of macOS), then in the pop-up window, click "AutoFill".
  4. Turn off all the AutoFill web forms settings:
  5. Using information from my contacts
  6. User names and passwords
  7. Credit cards
  8. Other forms

Let us know how you get on. I look forward to hearing from you!