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Forum Discussion
One-time password not working in Microsoft Tenants
Hello, a few weeks ago I noticed a strange and intermittent behavior when using a one-time pass code, it says "You did not enter the expected verification code. Please try again."
When displaying ...
1P_Evon
1Password Team
1Password TeamHello, FellipeLuiz. Thank you for writing in. I'm sorry about the issue you're encountering with 1Password.
The first thing to check is whether the time on all your devices is accurate. Two-factor authentication is very time-sensitive, with one-time passwords having a validity period of 30 seconds. Any difference in the time of day on a device could cause the behaviour you're seeing.
Please head to this website and ensure the time on your device matches the one shown here: https://time.is.
If the time is correct, I have a few questions:
- What steps are you taking when using 1Password to autofill?
- What steps were taken when it does work?
- Are you referring to 1Password.com when you mentioned the classic version of 1Password?
- Is the two-factor authentication code from your Login item different on 1Password.com compared to the 1Password browser extension?
I look forward to your reply.
-Evon
