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Forum Discussion

Airbusky's avatar
Airbusky
Occasional Contributor
3 years ago

Problems saving updated passwords in Safari

Updating passwords in Safari used to work flawlessly, but I now have problems with the updates. The dialog box pops up and asks me if I want to save the new password, I say yes, and 1Password freezes...
browser extension
1P_Tommy's avatar
1P_Tommy
Icon for Moderator rankModerator
3 years ago

Airbusky

Something is amiss for sure. Let's get you over to my colleagues in email support. Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

Prior to doing that can you try the following steps? That way you can include the outcome in your submission.

  1. Turn off - 1Password > Preferences (Settings) > Browser: Connect with 1Password in the browser
  2. Right-click on the browser toolbar icon, selecting Settings (General Tab) and then disable Integrate with 1Password app.
  3. Quit the browser completely! A full quit, not a close or minimize to the dock.
  4. Quit 1Password. While looking at the main window (locked or unlocked)
    • Press Command and Q 1Password should lock and close.
  5. Wait a few seconds and then open 1Password from the Dock or the Applications folder and unlock.
  6. Turn On - 1Password > Preferences (Settings) > Browser: Connect with 1Password in the browser
  7. Open your browser.
  8. Right-click on the browser toolbar icon, selecting Settings (General Tab) and then enable Integrate with 1Password app.