Forum Discussion

CologneGuy's avatar
CologneGuy
Frequent Contributor
1 month ago

Re: What justifies the huge subscription price increase?

Dear all,

I received an e-mail that the annual price will be increased with next invoice. This mail also requested me to accept the price increase via Billing section in my account.

Because I do not click links with such requests, I opened the Billing section. Within this Billing section I have not seen any field/button to confirm/accept the new price. It only shown the new price from next payment date on.

Are any activities required? Maybe it differs from country to country. I am from Germany and the account is registered with German address and creditcard.

Thanks for your replies.

1 Reply

  • 1P_SimonH's avatar
    1P_SimonH
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hi CologneGuy​,

    I completely understand being cautious about clicking that sort of link. Germany is one of the countries where you need to consent to the pricing change.

    Please reply to the initial email about the pricing change and we can verify your information and provide another route to giving consent. Thank you!