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Forum Discussion
OLMan
2 years agoNew Contributor
Some passwords do not autofill
I am just getting started here, so...
Sometimes I select one off the items in my list and it gets to the site fine, but dos not autofill, but rather waits for me to do it.
Also, can it be set t...
1P_Evon
1Password Team
2 years agoHello there OLMan, thank you for your reply.
Are you experiencing this behaviour on all websites or on a specific one? If it's a specific website, can you share the website URL so we can test things out on our end?
If it's on all websites, I recommend sending an email to support+forum@1Password.com so that our support team can help you.
With your email please include:
- A link to this thread: https://1password.community/discussion/144339
- Your forum username: OLMan
- A diagnostics report and a console log:
- First, please recreate the issue you're experiencing.
- Then save a console log for 1Password in the browser using the steps here -> Save a console log for 1Password in your browser
- Lastly, generate a diagnostic report from the 1Password app (desktop app) using the steps here -> How to send a 1Password diagnostics report
- Attach both files to your email.
After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.
We look forward to assisting you further.
-Evon