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c__'s avatar
c__
Occasional Contributor
3 years ago

Sometimes sync stops working until I lock and unlock again

Sometimes the 1pass browser extension just silently stops syncing. It behaves sort of like I'm logged out, except I can still use logins it knew about before it stopped syncing.

I'll notice when I go to use an account I added recently (as in, within the last few days) on a different device and the url doesn't have an account associated with it. Or when I go to create a new login, but clicking on the suggested password just doesn't work.

This is mostly frustrating because there is no UI associated with the problem -- it's totally silent. Secondarily, it's frustrating because I didn't ask to be logged out.

1Password Version: Not Provided
Extension Version: 2.9.0
OS Version: Linux / KDE
Browser:_ Google Chrome 111.0.5563.146
Referrer: forum-search:Sometimes sync stops working until I lock and unlock again

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16 Replies

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  • c__'s avatar
    c__
    Occasional Contributor
    3 years ago

    Hi Steph,

    The issue is still occurring after changing that setting.

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hey c__,

    You're right, there is currently an issue that our team are investigating which is related to information syncing with our servers which I believe you ran into. I have added you as an affected user, I'm sorry for the disruption.

    Let us know if there is anything else we can help with at all.

  • c__'s avatar
    c__
    Occasional Contributor
    3 years ago

    Hi Steph,

    It is hard to say if it has improved things yet. I have not noticed the issue recur since, but the issue was infrequent and subtle anyway.

    Was there a specific reason to believe there is a bug in the browser extension <-> app integration that would cause syncing to stop working? It seems to me like something that should work whether or not the option is enabled.

    Thanks,
    Conrad

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hey c__,

    Apologies for the lack of heads up on needing your Secret Key. Did the steps improve things?

  • c__'s avatar
    c__
    Occasional Contributor
    3 years ago

    Hi Steph,

    The browser version of 1Password (on several different computers) is 99% of my usage. I haven't observed the issue on any other client, but I rarely use those.

    I disabled app integration, signed out and back in. (I did not realize I would have to find and reenter my secret key.)

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hey c__,

    I'm sorry for the trouble you are having with your items syncing across devices. It is only in your browser you are not seeing the item?

    Can you see if these steps to re sync your account improve things?

    1. Right click the 1Password icon in your browser toolbar and choose Settings.
    2. Under General, disable "Integrate with 1Password app".
    3. Under Accounts & Vaults, sign out of your account.
    4. Sign back into your account.

    Let us know how you get on!