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Former Member's avatar
Former Member
5 years ago

Touch ID stops working in Edge after some time when macbook has been used with lid closed

Don't really have a detailed timeline to go along with this, but I have the extension in all my Edge profiles in a fully updated 2019 MBP. I used the machine for a while with the lid closed, and now ...
browser extension
Former Member's avatar
Former Member
5 years ago

Hey @Ilkka ,

You might simply need to restart 1Password and your browser. Please try this:

  1. Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit 1Password Completely".
  2. Quit your browser by right clicking its icon in the Dock and selecting "Quit".
  3. Open and unlock 1Password.
  4. Open the browser and test if it is working properly.

If the extension still requires your password to unlock, right-click the extension's icon in the browser's toolbar, select "Settings", turn off the "Integrate with 1Password app" option there, then turn it back on and see if that improves things.

In case the issue persists and the above didn't help, we'll need some logs from your computer. Please grab the following:
- The extension's log: https://support.1password.com/cs/extension-console-log/
- A diagnostics report: https://support.1password.com/diagnostics/

Send these to mailto:support+x@1password.com with a short description of the problem and a link to this discussion here.