Signing back into the Community for the first time? You'll need to reset your password to access your account. Find out more.
Forum Discussion
Touch ID stops working in Edge after some time when macbook has been used with lid closed
Don't really have a detailed timeline to go along with this, but I have the extension in all my Edge profiles in a fully updated 2019 MBP. I used the machine for a while with the lid closed, and now ...
Hey @Ilkka ,
This shouldn't happen constantly nor should it happen too often.
If you're experiencing this frequently, we should investigate further. However, if this occurs once in a long while (especially if you almost never restart the computer), then it's ok to restart the app/browser to restore the connection every now and then.
In case you're experiencing this often (or constantly), the next time it occurs, grab the following:
- The extension's log: https://support.1password.com/cs/extension-console-log/
- A diagnostics report: https://support.1password.com/diagnostics/
Send it to support+x@1password.com alongside a short description of the issue and a link to this discussion here and we'll dive deeper into what exactly might be causing this.
