Signing back into the Community for the first time? You'll need to reset your password to access your account.  Find out more.

Forum Discussion

Former Member's avatar
Former Member
3 years ago

Unable to copy generated passwords from Chrome extension

When I need to generate a new password for a website, I cannot either (a) autofill the password by clicking the 1password icon in the password field - "Use suggested password" is simply not clickable...
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello @OT9999! 👋

I'm sorry for missing your post but I'm happy to see that one of my colleagues has provided a resolution over email.

ref: WFV-84265-759

@smcclintick

Can you please try the following steps to see if they improve the situation for you as well:

  1. Lock the 1Password app (which also locks the extension).
  2. Unlock the 1Password app (which also unlocks the extension).

That should get things working. If it doesn't, then please go through the steps below to re-sync your account:

  1. Right click the 1Password icon in your browser toolbar and choose Settings.
  2. Under General, disable "Integrate with 1Password app".
  3. Under Accounts & Vaults, sign out of your account.
  4. Sign back into your account.
  5. Go back to General, and re-enable "Integrate with 1Password app".

-Dave