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Forum Discussion

System's avatar
System
Super Contributor
2 years ago

Unable to use Touch ID in the browser

This discussion was created from comments split from: Browser extension for (Brave, Chrome, Firefox) no longer integrates with 1Password app (no Touch ID).
browser extension
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello @jbrowdy! 👋

I've merged your comments together so that we can keep the discussion in one place. 🙂

I'm sorry that Touch ID isn't working in the browser. Are you still able to unlock your Mac and the 1Password desktop app itself using Touch ID? As a start can you make sure that you're running the latest versions of both 1Password and macOS:

If that doesn't help, or if you're already up to date, then try the following steps:

  1. Close all open web browsers.
  2. Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
  3. Double-click on 1Password from your Mac's Application folder.
  4. Open your web browser.

Let me know if that doesn't fix the issue.

-Dave