Signing back into the Community for the first time? You'll need to reset your password to access your account.  Find out more.

Forum Discussion

LaurenBenjamin's avatar
LaurenBenjamin
New Contributor
4 years ago

Update 7.8.7 does not open and fill

I think I updated this in the last few days. Now, the whole program does not open and fill. 1Password Version: 7.8.7 Extension Version: Not Provided OS Version: macOS 10.14.6 Referrer: ...
browser extension
ag_chantelle's avatar
ag_chantelle
Icon for 1Password Team rank1Password Team
4 years ago

LaurenBenjamin

It sounds like you may need to re-establish communication between your browser and 1Password. Can you please try the following steps and let me know if this resolves the issue for you?

  1. Quit 1Password completely by holding down the Control and Option keys on your keyboard and choose 1Password > Quit 1Password Completely from the menu bar beside the  logo.
  2. Quit your browser.
  3. Open and unlock 1Password.
  4. Open your browser and test again to see if it works.

Let me know how it goes!