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Former Member
4 years ago

Why is 1P Mini taking so long to load in Firefox somtimes?

OS 11.6, FF78.15 Oesr - Sometimes clicking the 1P Mini takes about 30 seconds to load. What could be causing this? Previously I had a problem with older versions conflicting but they're gone now I th...
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Nhat_Nguyen's avatar
Nhat_Nguyen
Icon for 1Password Team rank1Password Team
4 years ago

Hello @Kryten,

Thank you for the screenshot. 1Password should not open two popups after successfully integrating with the desktop app as your screenshot, so it is not normal. In this case, can you please right-click the 1Password icon in the browser toolbar > Select "Remove Extension" and get a fresh copy of 1Password from here to see if it makes a difference?

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is 1P Mini taking so long to load in Firefox somtimes?","id":"message:82330","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:82330"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:82330"},"body@stripHtml({\"truncateLength\":200})":" OS 11.6, FF78.15 Oesr - Sometimes clicking the 1P Mini takes about 30 seconds to load. What could be causing this? Previously I had a problem with older versions conflicting but they're gone now I th...","body@stringLength":"683","rawBody":"

OS 11.6, FF78.15 Oesr - Sometimes clicking the 1P Mini takes about 30 seconds to load. What could be causing this? Previously I had a problem with older versions conflicting but they're gone now I think.
\n

\n\n
\n\n

1Password Version: 7.9
\nExtension Version: 2.1.3
\nOS Version: 11.6

\n","kudosSumWeight":0,"postTime":"2021-10-25T07:52:27.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS04MjMzMC05MzMyaTAyQjJBM0M1RDdFN0RCM0Q?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:82330_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":23},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"body":"

OS 11.6, FF78.15 Oesr - Sometimes clicking the 1P Mini takes about 30 seconds to load. What could be causing this? Previously I had a problem with older versions conflicting but they're gone now I think.
\n

\n\n
\n\n

1Password Version: 7.9
\nExtension Version: 2.1.3
\nOS Version: 11.6

","customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:82330":{"__typename":"Conversation","id":"conversation:82330","solved":false,"topic":{"__ref":"ForumTopicMessage:message:82330"},"lastPostingActivityTime":"2021-10-25T11:23:44.000-07:00","lastPostTime":"2021-10-25T11:23:44.000-07:00","unreadReplyCount":7,"isSubscribed":false},"ModerationData:moderation_data:82330":{"__typename":"ModerationData","id":"moderation_data:82330","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS04MjMzMC05MzMyaTAyQjJBM0M1RDdFN0RCM0Q?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS04MjMzMC05MzMyaTAyQjJBM0M1RDdFN0RCM0Q?revision=1","title":"0gd6qrgghmxe.png","associationType":"BODY","width":1594,"height":1256,"altText":null},"Revision:revision:82330_1":{"__typename":"Revision","id":"revision:82330_1","lastEditTime":"2021-10-25T07:52:27.000-07:00"},"ForumReplyMessage:message:82334":{"__typename":"ForumReplyMessage","id":"message:82334","conversation":{"__ref":"Conversation:conversation:82330"},"author":{"__ref":"User:user:13659"},"revisionNum":1,"uid":82334,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Why is 1P Mini taking so long to load in Firefox somtimes?","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:82334"},"parent":{"__ref":"ForumTopicMessage:message:82330"},"body":"

Hello @Kryten,

\n\n

Thank you for the screenshot. 1Password should not open two popups after successfully integrating with the desktop app as your screenshot, so it is not normal. In this case, can you please right-click the 1Password icon in the browser toolbar > Select \"Remove Extension\" and get a fresh copy of 1Password from here to see if it makes a difference?

","body@stringLength":"517","rawBody":"

Hello @Kryten,

\n\n

Thank you for the screenshot. 1Password should not open two popups after successfully integrating with the desktop app as your screenshot, so it is not normal. In this case, can you please right-click the 1Password icon in the browser toolbar > Select \"Remove Extension\" and get a fresh copy of 1Password from here to see if it makes a difference?

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