why is 1Password Safari extension not working?

Hi 1P_Tommy

No I didn't send a report, because on 17 Aug I receive this by email from Lydia H in support:

I can confirm that 1Password 7 is not broken but it will no longer receive any new features. However, I understand your concerns and you are more than welcome to continue using with 1Password 7.

Could you try the following steps and let me know if they help?

First quit the Safari browser by right-clicking its icon in the Dock and selecting Quit. Then, can you double-check the following:

*Make sure the 1Password helper is working*

1. Open and unlock the 1Password 7 desktop app by manually inputting the account password, don’t use the biometric method here.
   • > If the 1Password desktop app is already unlocked and running in the background. Let’s lock it and unlock it again with your account password. This will force a sync between the 1Password desktop app and the 1Password database.

1. > Click the 1Password 7 menu.
2. > Choose Preferences.
3. > Click the Browsers tab.
4. > Make sure Always keep 1Password Extension Helper running is turned on.
5. > Close the Preferences window, click Help menu in the menu bar.
6. > Select TroubleShooting.
7. > Click on Restart 1Password Extension Helper
8. > Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select “Quit 1Password Completely”.
9. > Open and unlock the 1Password app.
10. > Open your browser and unlock the browser extension.

This worked! I replied to Lydia's email to thank her and let her know.

Best
Kevan