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Forum Discussion
Agent stops working until reboot
I setup 1Password ssh w/ Agent yesterday on two machines, Win11 and macOS. It worked perfectly.
Today when I woke up the Win11 machine's 1Password agent was no longer working. My diagnostic steps ...
Just happened to me again. I was able to narrow it down to 1Password not being able to talk to Windows Hello for some reason. When I lock the 1Password vault and try to unlock with Windows Hello I get an error (unlocking via password works fine):
Oh, okay, I figured it out:
I have VS Code open and I'm using the Remote SSH extension to remotely open a Linux host. When I resume from sleep it automatically attempts to reconnect. What I didn't notice was that a Windows Hello PIN prompt was opened but NOT in the foreground. It was minimized. While this Windows Hello prompt was open I was getting all the strange behavior above.
Perhaps, even if you cannot detect this state, you could change the error that gets shown when I click the Windows Hello icon:
"That didn't work. Check your password and try again."
to:
"Could not use Windows Hello. Make sure you don't have a Windows Hello prompt already open." or something
Thanks!
