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Support vs. Community
Many posts here are folks looking for or needing 1Password Support, or following up to an insufficiently prompt email response from Support, where there is little or nothing the Community can do to help or learn. Staff usually quickly respond to get the poster engaged with Support and close the thread to prevent crossing the streams, which is of course the right thing to do... except when the poster describes a problem or behaviour which others might encounter. In this case folks searching for the same or similar experience might find [Commentary of the efficacy of the search function omitted] the post, but no solution or useful commentary. For cases such as these, re-opening the thread and encouraging the poster to follow up with their results after receiving support would share the useful results, save folks from disappointment, providing solutions, and no doubt save 1Password billions in support costs. The timing and co-ordination is left as an exercise for staff.
Can't post on forums most of the time!
Getting any of these error banners on the SAME attempt to post: "Something went wrong, try again" – what are we sup[posed to do with this??? "HTML included that's not allowed" – nothing in the post is weird, just using tools in forum tool bar! "You've exceeded number of posts, try later" – returned later and one of the above banners appears instead! Whatever I do doesn't work!Internal Server Error
Received the error Internal Server Error Something went wrong Go to community home in response to posting a reply, which appears to have posted successfully. Since this is a 500 error, I won't waste anyone's time with irrelevant client details. Posting this for others to find if they experience the same, not so much to get the server fixed. Please excuse me, as I now need to head out and find a local community home.
FYI got error messages repeatedly when trying to reset password
I got a second email about joining the new 1Password community, and I heeded it this time, but I was pretty quickly regretting it. First, my old password didn't work. Then, when I tried to reset it, I was getting error messages. I'm only here because the error messages inexplicably stopped. Could your server be overly taxed? (Asking this rhetorically, as I doubt I'll try to login again in a while)
