Lost pro version for 1Password Android

burn123
burn123
Community Member
in Android

I bought the 1Password pro for android January 2018, and it is now saying that I no longer have the pro version. I suspect it is because I changed email addresses that I use for the google play store, but is there any way to move this over to my new email?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @burn123: Hmm. When you say "changed email addresses", what exactly did you do? It sounds like you may have setup a whole different Google Account using a second email address. If that's the case, the purchase will not be associated with that, only the old one where you made the purchase. You won't be able to restore the purchase that way. But Google Play is pretty cool in that it allows you to use multiple Google Accounts pretty seamlessly. Just sign into the one where you made the purchase, install 1Password using that, and then you should be able to restore the Pro Features. :)

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