just upgraded to Mojave and cannot log into my online banking

Community Member

I purchased the family plan in March11, 2014. I can't find my secret key.
Additionally I can not log into my online bank act either manually or with one password.
I am currently using Version 6 of One password.
Thanks ,

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided


  • Hi there Karen,

    Thanks for taking the time to get in touch. It sounds like you might need to update your browser extension to get 1Password to be able to fill your information in your browser again. Try installing an updated extension from here: https://1password.com/downloads/mac/#browsers

    If that doesn't work please let us know so we can get some more information.

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