Can't add new family member

efecan
efecan
Community Member
in Families

Trying to add new user with the web interface but getting the following message

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Ben
    Ben

    Hi @efecan

    This error is most often caused by exceeding the maximum number of family members allowed. I would suggest reaching out to our sales team at sales@1password.com for assistance. When you email them you'll get a support ID back from BitBot. Please post that ID here so we can be sure your issue is addressed quickly.

    Thanks.

    Ben

  • Ben
    Ben
    edited January 2019

    Disregard. I see you've already emailed us. I'll get your email in front of the correct folks. Thanks!

    Ben

    ref: ECV-57557-184

This discussion has been closed.