How can I reset my account?
Hello! Yesterday I had a problem during my registration on 1Password: I was buying the subscription on the website on my Macbook, and at the end of the process, when everything seemed to be done, a message appeared on the screen saying that there was an error during the registration. The problem is that, after a few seconds, I received an email saying that my account was created, so now my email is linked to an account but I do not have the secret key anywhere and I can't access to 1Password anyhow. I sent two email about this problem yesterday, because it's really urgent for me to solve this problem since I had some problems lately with my passwords. I thank you very much in advance.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: OS X 10.14.2
Sync Type: Not Provided
Comments
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Hello @AlessandroTrespidi
Please provide us with the Support ID for the support email you sent in. We will follow up with you, and get your account recreated as soon as possible.
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@jin_dhaliwal Thank you very much for answering me! My support ID is [#MWK-87867-874]
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Followed up with you through the ticket. Please check your email.
Hopefully we can get you up and running soon!
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Thank you so much, you've been very helpful! I'm going to recreate my account right now
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Great! Hope you enjoy using 1Password :+1:
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