Categories not visible on ios for Family Account

ksb729

Have been using 1Password for years on several devices, Mac, iPone, iPad, etc. Have just recently created a Family account, shared with family, shared vault, seems to be OK but on Family members iPhones, if you go to the app, and click the Categories icon, the page is blank. They have to click in the search field to see everything in the shared vault. On my main account all the Categories still show up, like they always have.

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1Password Version: 7.2.7
Extension Version: Not Provided
OS Version: ios 12.1.2
Sync Type: Family Account
Referrer: forum-search:Categories not visible on ios family account

Ben

Hi @ksb729

Do these folks have a + icon at the top right of the Categories screen on iOS? Also do they have access to any other devices? If so do the categories appear properly there?

Please let me know.

Ben

ksb729

They showed up after a couple of hours. Weird but seems to be OK now.

Ben

That is indeed a bit odd, but I'm glad to hear it is working now. If there is anything else we can do, please don't hesitate to contact us.

Ben