I am unable to log in and I cannot get a response to the 3 emails that I have sent -URGENT

pjennings26
pjennings26
Community Member
edited January 2019 in iOS

I am unable to log into my account and I am not sure if I have a secret key and if I do I cannot find it because I cannot log in

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:I am unable to log in and I cannot get a response to the 3 emails that I have sent

Comments

  • pjennings26
    pjennings26
    Community Member

    This is URGENT!

  • Ben
    Ben
    edited January 2019

    @pjennings26

    Our email support team generally answers queries in the order they are received (based on the time stamp on the latest message). By continuously replying to yourself you're bumping yourself to the end of that queue each time. I understand this is an urgent request, and it has been flagged as such. That does put you in line in front of those who have not indicated urgency. I'll do my best to make sure you get a response shortly, but continuing to email us will further delay the process.

    Thanks for understanding, and apologies for the delay.

    Ben

    ref: BXZ-31314-354

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