Desktop app account not registering

billie_m
billie_m
Community Member
in Mac

Hello! I need a bit of help. I can't seem to get my account started on the desktop app. When I go to Account > Sign in the 'sign in' bit is greyed out. When I go to add the license and scan my barcode nothing happens. Any advice :)? I tried reinstalling it and it didn't seem to help. I did see this problem posted earlier but it didn't have a solution so I'm not sure what to do from here. Thanks in advance!

1Password Version: 7.2.4
Extension Version: Not Provided
OS Version: 10.14.2
Sync Type: Not Provided

Comments

  • rudy
    rudy

    @billie_m,

    Is the main 1Password window unlocked when you're opening the Preferences window? its only possible to add new accounts to an existing configuration if you're unlocked.

  • billie_m
    billie_m
    Community Member

    No, it's not! How do I get it to unlock :)?

  • billie_m
    billie_m
    Community Member

    Yuuuuus I'm in! Now that you pointed it out it helped me figure out the Help > Throubleshooting > Reset :) Thank you!

  • Lars
    Lars
    1Password Alumni

    @billie_m - glad to hear it! :) Let us know if you have any further troubles getting set up. :)

This discussion has been closed.