family account not syncing with app versions of 1password

letour
letour
Community Member
in Families

I have used 1password for many years with dropbox to sync data across devices. Recently I subscribed to the "family" account program. Now, the app versions (mac desktop and ios) of 1password continue to sync via dropbox but the http://1password.eu account does not pick up any changes made using the apps after the initial copying from the mac desktop.

1Password Version: 7.2.4
Extension Version: Not Provided
OS Version: OSX 10.14.3
Sync Type: Dropbox

Comments

  • Ben
    Ben

    Hi @letour

    You'd need to move any data from your standalone vault(s) (including "Primary") to your 1Password membership vaults, and then delete the standalone vault(s):

    Move your existing 1Password data to a 1Password account

    I hope that helps. Should you have any other questions or concerns, please feel free to ask.

    Ben

  • letour
    letour
    Community Member

    thank you, ben. this indeed solved my problem. i wish your documentation and online guides were more clear about the function of multiple vaults in different contexts. thanks for the prompt reply.

  • Ben
    Ben

    Thanks for the feedback, and for the update. If there is anything else we can do, please don't hesitate to contact us.

    Ben

This discussion has been closed.