Problem with USAA Site

jasnw

The USAA site https://www.usaa.com/inet/ent_logon/Logon has recently changed and I cannot get 1Password to work with their new setup. I have tried quitting all 1Password apps and removed/reinstalled the browser extension and rebooted. No change in the behavior. I tried deleting the 1Password entry and rebuilding from the login screen, but 1Password doesn't seem to see the transaction at all. Tried this with both Firefox (64.0.2) and Safari (11.1.2).

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1Password Version: 6.8.9
Extension Version: 4.7.3.90
OS Version: macOS 10.11.6
Sync Type: Not Provided

Lars

@jasnw - OK, first of all, you should never need this level of intervention just to successfully set up a new Login item. I was able to use these instructions to manually save a login successfully at the following URL:

https://www.usaa.com/inet/ent_logon/Logon

Can you please give that a try, and let me know what you discover? I am using 1Password 7 for Mac, so that may account for the difference, but you'd be surprised how often that procedure results in a working login. Give it a try, and let me know. :)

jasnw

Thanks, that worked. I'm going to bookmark that URL.

Lars

@jasnw - awesome! I'm glad I was able to assist. :)