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Upgrade Individual Account to Family Account

z_jerry
z_jerry
Community Member
in Memberships

I would like to upgrade my individual account to a family account. I have my cancelled my subscription in iTunes. Requesting help with next steps.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • z_jerry
    z_jerry
    Community Member

  • J_O_D
    J_O_D
    Community Member

    I am no support, only a newbie, but according to this :https://support.1password.com/apple-subscription/ I would think, that if you can change account type, that would be on web and only after your subscription expires (I assume you have canceled the auto-renewal).

  • jin_dhaliwal
    jin_dhaliwal

    Hello @z_jerry,

    Please send an email to support@1password.com with a link to this forum thread, and a request to assist with upgrading your account to a family account.

    Unfortunately we can't assist with account billing here on the public forums.

    Reply with the Support ID you receive and we will follow up with you as soon as possible!

  • z_jerry
    z_jerry
    Community Member

    Here's the support ID... #ZLU-14721-982

  • jin_dhaliwal
    jin_dhaliwal

    Hello again @z_jerry,

    I've picked up the ticket and will follow up with you there. Please check your email for an update shortly.

  • z_jerry
    z_jerry
    Community Member

    All done. Thank you for the help. This thread can be closed.

  • Ben
    Ben

    :+1: :)

    Ben

This discussion has been closed.