Created account, but system froze, I received no key. support ID is [#MKB-18882-376]
I created an account via the 1password desktop client on MacOS. Something went array and I never saw my Secret Key, nor had I the chance to download my emergency kit.
The 1password desktop client on MacOS, just hung and I never saw a Secret Key, nor had I the chance to download my emergency kit.
Obviously I can't sign in, without a key. What do I have to do, I have existing data from years using your product. I do not want to lose my data.
I have however received an email stating that the account is ready, but obviously I can't sign in.
1Password Version: 7 Mac App Store
Extension Version: 7.2.4
OS Version: OS 10.14.2
Sync Type: iCloud
Comments
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I am sorry to hear the account creation process did not go smoothly. Please see this guide:
FAQ: I'm locked out of my account (membership) / need to start over — 1Password Forum
If you're having trouble signing up in the app please try signing up through the website using a web browser instead:
https://start.1password.com/sign-up/plan
I have existing data from years using your product. I do not want to lose my data.
If you've been syncing with iCloud then your data is still in iCloud. :)
Ben
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