User Name not coming up on screen

Saachiel

Hi
When I put a new user name and password into 1Password and try to open and log in only the password appears on the screen.
I then have to manually enter the user name.
This appears to be happening only on new accounts I open.
Is there anyway I can overcome?

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Ben

Hi @Saachiel

I'm sorry to hear about the trouble. That definitely isn't the expected experience. Could you please provide me with a link (URL) to a login form where this is happening?

Ben

Saachiel

Thanks Ben,
Here are 2 sites giving me the problem.
The first one was working fine until just recently.
The second one is a new site I just put in a couple of days ago.
https://www2.commsec.com.au/Public/HomePage/Login.aspx?LoginResult=LoginRequired&r=https://www2.commsec.com.au/
https://www.advancedshare.com.au/investor-member-login

Ben

Thanks @Saachiel. I tried this on the https://www.advancedshare.com.au/investor-member-login website and didn't have any trouble getting 1Password to fill both fields:

Are you using the Password AutoFill feature? If not I'd recommend giving that a try, both to save and fill logins:

Use 1Password to fill and save on your iPhone and iPad

Ben