Having problems with 1PW on new MacBook Air

ChuckR
ChuckR
Community Member
in Mac

I recently transferred my 1PW from a MacMini to a new MacBook Air. Everything seemed to be working ok. I also have 1PW installed on a iPad Air 2 (working fine)

All of a sudden, when I click on the 1PW icon in the menu bar, I get a panel asking for a password to unlock the touch id feature, when I enter the password from my records, I am tole PW not found.

See attached screen shot:

I Now have to rely on my 1PW app on the iPad Air to get Passwords and enter into the MacBook Air (a real pain!)

Do I need to re-install?

Can you help with this issue?

Thanks in advance!

ChuckR

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • rudy
    rudy

    @ChuckR,

    It looks like you have the caps lock key pressed, try turning off caps lock and typing your password in again.

  • ChuckR
    ChuckR
    Community Member

    No, that was not it. Tried twice again. Thanks for your response.

    ChuckR

  • Lars
    Lars
    1Password Alumni

    @ChuckR - if you've taken off caps lock and tried what you think is the Master Password, then it sounds as if you may have created more than one Master Password, perhaps a different one when you signed up for a 1password.com membership/account? Did you previously have a standalone setup, and recently create a 1password.com account?

This discussion has been closed.