"failed to open database" window from 1p on Mac says contact support
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Referrer: forum-search:can't open database on mac
Comments
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This appeared after I logged in after starting Mac. Prior to that I had logged out, background switched from my custom background to the standard Mojave background, but I never got the login field prompts, and I had to force power off with the power button. Mojave 10.14.3. 1P version: Finder says 7.2.4. I don't know what version 1P says itself as it won't launch.
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Also, requiring people to register for the support forum, which requires creating a password, to get support when their password manager is dead, doesn't seem quite right!
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Welcome to the forum, @derek_l_beatty! I'm sorry for the trouble. We don't require people to post here. We also don't require any personally-identifying information from you if you do create a forum account; just an email address and username (and password), which can and should be different from any other passwords you use. There is also email support at support@1password.com, which requires no registration. I see you've also asked this question of our email support staff, so let's keep the conversation going there instead of in this public forum, since this will likely involve details of your personal 1Password setup which should not be in this public forum. Thanks! We answer support requests in the order we receive them, so please bear with us as we're currently in a bit of a backlog, but one of us should be with you shortly. :)
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