How do I obtain a response on case
EPH-57924-572
I have not heard from anyone about locating my "where do I find my "Secret Key".
my License Key for version 3.8.18 was .......
I am now using 1Password 6 Version 6.8.9 (689001) AgileBits Store
Iamattempting to add the extension to Firefox 65.0
1Password Version: 6.8.9
Extension Version: Not Provided
OS Version: 10.14.2
Sync Type: Dropbox
Referrer: forum-search:How do I obtain a response on case #EPH-57924-572? your robot is saying that 1Password is very responsive, however no response since Sunday.
Comments
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@JRB_FSU - I'm sorry for the delay in our response. We answer user emails in the order we receive them, and we're currently experiencing a surge of customer support requests, so we're not up to our usual quick response times. "In the order we receive them" is measured by the date/time stamp of the most recent message in a conversation. So unfortunately, that means if you reply to your own email or send another one before one of us has a chance to answer you, you effectively bump your request to the back of the queue, not the front. Regardless, one of us will be with you as quickly as possible, and I'll have a look to see if we can expedite your request. Until then, thanks for your patience. :)
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